Senior Administrator - Service Line Management - Security, SAP Security

Experience: 0 to 1 years

Location: Madurai, India

Skills: Service Desk, Deskside Support, Endpoint Support, Antivirus, EDR, Malware alerts, Patch compliance checks, Windows OS, ServiceNow, Remedy, Jira, Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, ITIL Foundation certification

Job Summary
Key Responsibilities (ShortlistingFocused)✅ What the role DOES
Monitor endpoint security alerts (AV / EDR / compliance tools).
Perform initial triage of PC security incidents.
Execute standard remediation steps (quarantine, scans, policy checks).
Log and manage tickets in ITSM tools (ServiceNow / Remedy / equivalent).
Escalate confirmed or complex incidents to Level 2 / SOC.
Validate endpoint compliance (patching, AV health, encryption).
Provide basic security guidance to end users.

Mandatory Skills (CV MUST Have)
✅ Experience in Service Desk / Deskside / Endpoint Support
Basic understanding of endpoint security concepts:
Antivirus / EDR
Malware alerts
Patch & compliance checks
Hands-on experience with:
Windows OS (desktop/laptop support)
Ticketing tools (ServiceNow, Remedy, Jira, etc.)
Ability to follow SOPs and escalation procedures
Clear ticket documentation and communication skills
Experience working in shift / 24x7 support environments

Good to Have Skills (Not Mandatory)
⭐ Exposure to endpoint tools such as:
Microsoft Defender for Endpoint
CrowdStrike / SentinelOne / similar




ITIL Foundation certification

Experience Guidelines
Experience Level
5+ years

Key Responsibilities
Monitor endpoint security alerts (AV / EDR / compliance tools).
Perform initial triage of PC security incidents.
Execute standard remediation steps (quarantine, scans, policy checks).
Log and manage tickets in ITSM tools (ServiceNow / Remedy / equivalent).
Escalate confirmed or complex incidents to Level 2 / SOC.
Validate endpoint compliance (patching, AV health, encryption).
Provide basic security guidance to end users.

Skill Requirements
Experience in Service Desk / Deskside / Endpoint Support
Basic understanding of endpoint security concepts:
Antivirus / EDR
Malware alerts
Patch & compliance checks
Hands-on experience with:
Windows OS (desktop/laptop support)
Ticketing tools (ServiceNow, Remedy, Jira, etc.)
Ability to follow SOPs and escalation procedures
Clear ticket documentation and communication skills
Experience working in shift / 24x7 support environments

Good to Have Skills (Not Mandatory)
⭐ Exposure to endpoint tools such as:
Microsoft Defender for Endpoint
CrowdStrike / SentinelOne / similar
ITIL Foundation certification

Experience Guidelines
Experience Level
Suitability
0–1 year❌ Too junior unless solid security exposure
1–3 years✅ Ideal
3–5 years✅ If profile is L1 focused
5+ years⚠️ Likely overqualified / L2

Other Requirements
Other Requirement : SL 63 and 64; PC Security L2

📌 Senior Administrator Service Line Management Security, SAP Secur (Madurai)
🏢 HCL Technologies
📍 Madurai