Key Responsibilities
• A single point of accountability for the client, ensuring seamless delivery of services, cross, upsell of IT solution aligned to customer business objectives
• Develop and execute multi-year account plan alignment with customer priorities and industry trends
• Responsible for Account Performance in terms of Revenue, Profitability, payment cycles and growth
• Ensure high-quality delivery of contracted services and solutions
• Partner with delivery leadership to address risk, optimize performance and ensure client satisfaction
• Leads contract negotiations, renewals and pricing discussions