CAD/CAFM Specialist

Experience: Not Available to Not Available years

Location: Belen, CRI

Skills: AutoCAD, CAFM, IWMS, BOMA, FICM, LISP, Autodesk

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Senior CAD/CAFM Specialist serves in a hybrid capacity as both a high-level individual contributor and a project lead responsible for direct client engagement and account delivery. This role independently manages complex CAD/CAFM functions, troubleshoots advanced technical issues, and leads project teams of reporting or non-reporting resources to successful completion. The analyst also mentors junior team members and actively contributes to process enhancements and operational planning, ensuring a high standard of service and innovation.

Key Responsibilities
1. Advanced CAD / CAFM Delivery
• Independently execute or as team lead moderately complex CAD and CAFM tasks across projects and clients.
• Apply comprehensive knowledge of CAD, CAFM, and space standards (BOMA, FICM, Other Industry Practices).
• Troubleshoot and resolve Level 2 and Level 3 CAD/CAFM issues; AutoCAD graphics issues, data quality issues, AutoCAD to IWMS integration, and IWMS space technical issues.
• Develop and maintain project procedures, client standards, and playbook for team operations and client support.
• Develop and deliver CAD/CAFM related training to clients as necessary.
• Execute advanced QA/QC and ensure adherence to standards, policies, and procedures.

2. Problem Solving & Decision Making
• Process and interpret complex issues from various client AutoCAD, Space Data, or graphical reports within client IWMS systems.
• Identify problems, analyze possible solutions, and take appropriate action using standard operational practices.
• When necessary, create new standard operational practices for the team.
• Interpret, monitor, and analyze data to resolve inconsistencies in non-routine research or operational data.
• Exercise independent judgment and make decisions within project guidelines.




• Recommend exceptions to policies or procedures when justified.

3. Project & Account Support
• Support account and project management activities, including:
• Weekly and monthly status reporting.
• Performance and delivery tracking.
• Preparing and delivering meeting notes.
• Develop and deliver client training sessions proficient enough in client IWMS or Autodesk products.
• Assist with project setup, client kick-off, and intake activities (stretch).
• Support client escalations and help nurture client relationships.

4. Process Improvement & Documentation
• Identify and implement process improvements using technical solutions to enhance operational efficiency, workflows, and data quality (e.g., LISP routines, IWMS enhancements, advanced AutoDesk tools).
• Develop, maintain, and communicate process documentation including SOPs, client standards, and procedures for new CAFM functionality.
• Lead process definition for new system implementations or client-specific business requirements.
• Contribute to operational planning and initiatives at team or business sub-segment level.

5. Mentoring & Team Enablement
• Provide guidance, training, and mentorship to P1 and P2 analysts, new hires, and peers on advanced CAD/CAFM skills and cross-functional capabilities.
• Influence delivery quality and standards within the direct and wider team through knowledge sharing and skill development support.

6. Collaboration & Stakeholder Engagement
• Initiate and build working relationships within the business sub-segment.
• Coordinate activities at the business sub-segment or account level when required.
• Communicate progress, risks, and recommendations effectively to leads and managers.
Qualifications
• Direct and relevant experience in CAD/CAFM, workplace data, or facilities operations.
• Bachelor’s degree, diploma, or relevant certification in Architecture, Interior Design, Engineering, CAD, Facilities Management, or related field, or 5+ years’ experience in a related field.
• Advanced working knowledge of AutoCAD and CAD/CAFM Systems in a Corporate Real Estate Workplace.




• Meeting schedules may require flexibility to accommodate team members across multiple time zones.
• Advanced English skills.

Location:
On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.

📌 CAD/CAFM Specialist (Mumbai)
🏢 Jones Lang LaSalle (JLL)
📍 Mumbai