Director, Financial Crime Operations – Enterprise Financial Crime Compliance

Experience: Not Available to Not Available years

Location: Toronto, Ontario, Canada

Skills: AML, FC compliance, screening, EDD programs, Canadian AML regulatory requirements, FINTRAC, global regulatory regimes, automation, analytics-enabled enhancements, CAMS, CFCS, ICA

Job Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. The Director, Financial Crime (FC) Operations is a senior leadership role within the Enterprise Financial Crime Compliance (EFCC) function. This role is accountable for the enterprise delivery, enhancement, and oversight of FC operational practices across insurance, wealth, asset management, and corporate functions. The Director will lead the development, delivery and operations of a centralized FC Centre of Excellence (CoE) and for the governance and continuous improvement of key enterprise practices. The role ensures global consistency, regulatory alignment (including FINTRAC and other applicable regulators), and operational excellence across jurisdictions, balancing risk discipline with scalable delivery in a complex, matrixed environment.

What will you do:
1. Enterprise FC Operations Strategy
Design and lead the global FC operational model supporting insurance and asset management businesses. Establish consistent standards for alert adjudication, case management, documentation, and escalation across regions. Align FC operational execution with enterprise risk appetite, regulatory expectations, and the organization’s three lines of defence model. Drive harmonization across business segments while respecting local regulatory requirements.

2. FC Centre of Excellence
Develop, deliver and lead the centralized CoE responsible for high-volume alert management of: Name and sanctions screening (clients, beneficiaries, intermediaries, employees, vendors)
Transaction monitoring alerts (insurance premium flows, redemptions, asset management transactions)
Adverse media and PEP alerts
Third-party and employee risk screening
Define clear triage protocols and risk-based escalation criteria to Level 2 investigations and reporting teams. Establish performance metrics (SLA adherence, quality assurance scores, false positive ratios, escalation accuracy). Oversee quality control and thematic reviews to ensure regulatory defensibility. Leverage analytics, automation,



and workflow optimization to enhance productivity and reduce operational risk.

3. Enterprise Enhanced Due Diligence (EDD) Framework
Develop, deliver and lead global standards and practices for EDD across: High-risk customers and policyholders
High-risk institutional investors and intermediaries
Third-party vendors and strategic partners
Senior employees and key control functions
Ensure alignment between client risk rating methodologies, onboarding processes, periodic reviews, and EDD triggers. Drive consistency in documentation, investigative depth, and approval governance. Oversee quality assurance and continuous improvement initiatives across jurisdictions.

4. Regulatory & Governance Leadership
Ensure FC/AML operational practices comply with FINTRAC requirements and applicable global regulations (e.g., OFAC, BN, HKIA, MAS, etc.). Serve as a senior operational SME during regulatory examinations and internal audits. Prepare executive-level reporting and metrics for the Financial Crime Compliance leadership, senior management and Board Risk Committees. Monitor evolving regulatory expectations in Canada and globally and translate requirements into operational enhancements.

5. Transformation & Operational Excellence
Lead strategic initiatives to modernize FC operations, including: Automation of alert triage and EDD practices
AI-enabled analytics to reduce false positives
CoE development, maintenance and continuous improvement
Workflow and capacity optimization
Global operating model simplification
Partner with Technology, Data, and other Enterprise Financial Crime team members to enhance screening, monitoring, and case management systems. Drive data-driven insights into alert volumes, risk typologies, and emerging threats in insurance and asset management contexts.

6. People & Global Stakeholder Leadership
Lead and develop a global team of FC professionals across multiple jurisdictions. Foster a culture of accountability, quality, and risk awareness. Build solid partnerships with: Business unit leaders (Insurance, Wealth, Asset Management)
Compliance – including close relationship with relevant MLROs
Enterprise Risk Management
Internal Audit
Technology and Data functions
Provide thought leadership on financial crime risks specific to insurance products (e.g., early surrender risk, premium financing) and investment vehicles.

What you need to Succeed
Qualifications & Experience
10+ years of progressive experience in AML / FC compliance within a global financial institution. Significant experience in AML/FC operations, transaction monitoring, screening,



and EDD programs. Experience in insurance, asset management, or wealth management strongly preferred. Strong knowledge of Canadian AML regulatory requirements (FINTRAC) and familiarity with global regulatory regimes. Proven track record leading centralized operational teams or shared services models across multiple jurisdictions. Experience driving transformation initiatives, including automation and analytics-enabled enhancements. Bachelor’s degree required; advanced degree or professional certifications (CAMS, CFCS, ICA) preferred.

Core Competencies
Strategic operational leadership
Regulatory credibility and strong risk judgment
Data-driven decision-making
Executive communication and board-level reporting
Change management in a global, matrixed organization
Strong understanding of insurance and asset management risk typologies.

Success Profile
The successful candidate is a globally minded FC leader who understands the unique financial crime risks inherent in insurance and asset management. They bring operational rigor, regulatory credibility, and the ability to scale a centralized delivery model across jurisdictions. They are equally comfortable managing high-volume adjudication environments and leading modernization initiatives that position the organization for sustainable, risk-aligned growth.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected]. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 110,000/110 000 - 180,000/180 000
Job Category: Compliance
Posting End Date: 19/04/2026

📌 Director, Financial Crime Operations – Enterprise Financial Crim (Mumbai)
🏢 Sun Life Financial
📍 Mumbai