Senior UX/CX Research Consultant

Experience: 6 to Not Available years

Location: Kennesaw, GA, USA

Skills: Lean Product, Lean UX, Agile, User Research, Data-driven decision-making, AI

Company Overview
Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right.

The Business Unit
The Digital eXperience Group (DXG ) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position
The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant , this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns.

Responsibilities include, but not limited to:
Work Arrangement Hybrid : Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office





Required Job Qualifications
• Must be legally authorized to work in the USA permanently.
• At least 6 years of relevant research experience in an industry or start-up.
• Familiarity with principles of Lean Product and Lean UX.
• Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships.
• Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles.
• Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs.
• Experience working in a Lean/Agile development environment.
• Some experience working with organizational change management.

Preferred Job Qualifications
• Bachelor's degree (BA) from a four-year college or university (or equivalent). Master’s degree preferred.
• Experience working in a finance or corporate compliance setting is preferred, but not required.
• Exceptional communication and presentation skills.
• Excellent time and project management skills.

Essential Duties and Responsibilities
• Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions.
• Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
• Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions.
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
• Support exploration and experimentation with AI based on identified patterns and use cases from the user research.

Stakeholder management:
• Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
• Regular,



transparent communication of status and metrics to management and stakeholders.
• Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
• Involve all members of cross-functional teams in research and analysis.

Industry awareness:
• Staying up to date with the latest trends, technologies, and best practices in user experience research.
• Keep up to date with the latest UX practices, innovations, and tools.
• Engagement in changing AI technology and patterns.

Additional Information
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: ? https://www.mywolterskluwerbenefits.com/index.html

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:
$85,600.00 - $149,400.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

📌 Senior UX/CX Research Consultant (Mumbai)
🏢 Wolters Kluwer
📍 Mumbai