Primary Responsibility:

He/She will be responsible for recording the basic details of the patients such as weight, height, BMI etc. He/She shall collect blood samples for the laboratory to perform specified tests. She/he will also act as the staff nurse cum Guest relations officer and manage the administrative as well as clinical duties involved in the center.

Responsibilities as Nurse:
Phlebotomy activities such as collection of blood in the sample of the applicants in the tubes or containers and marking them properly, affixing bar codes according to the provided guidelines
Administer vaccines and verify if the mandatory vaccines are already given
Generate vaccination vouchers in case of vaccinations not given
Administration of medication as prescribed by the doctor (if required)
Data Entry of medical records
General nursing care
Check vital signs, monitor blood pressure, temperature, and pulse
Vision testing including visual acuity and color vision testing
Capture the customer satisfaction rating through the C-Sat device
Inventory keeping and maintaining the stock including the medical consumable, non- consumable, and vaccine. Verify service receipt, lab job order and lab request
Update dispatch register on the online system with details of sample for transportation
Hand over samples along with requisitions to dispatch
Proper disposal of Biomedical waste as the Biomedical guidelines as per the state

Responsibilities as GRO:
Greets and register all applicants into the clinical management system with utmost accuracy, details and within agreed process time. Standard process script compliance. Explain applicants about visa medical services and procedures at reception




Directs customers/applicants /patients and help/guide them with any required details, including handling incoming calls
Ensure that each applicant is attended within the permissible time to optimize process time at reception, reduce wait times and maximize utilization of resources and customer experience
Guide applicants to the next service touch points and according to token display system
Educate customers on the process involved in the visa medical check-up and medical referral process
Receive and process medical and lab referrals as per laid down process flow and standards
Crowd Management & handling of customers at Reception and in waiting areas
Registration and booking of appropriate services
Demonstrates appropriate discretion and judgment when handling sensitive and confidential information
Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain skilled image and as per agreed SOPs
Cash handling ensuring that the customer is billed with utmost accuracy (If applicable)
Check and verify the records to ensure validity of supporting documents and identity of the customer/applicant and record relevant information in the internal system/software
Manage patients/customers with care





Metrics & Organization Management:
Performance Metrics:
Turnaround time The total time taken between the submission of required documentation into the software system
Patient Care & Assessment
Vaccination Management
Capturing all mandatory information for the process
Infection Control Management
Recording of medical history accurately
Medical Records and Reporting Management
Handover of samples from phlebotomy to Lab services as per the agreed SLA (timelines)

Adherence to Policies & Procedures
Adherence to A code of conduct i.e., set of rules that become a standard for all employees under different circumstances in the workplace
Behavioral standards -the reasonable standards of behavior that are expected of them in the workplace. This includes collaborating with coworkers, time keeping, ownership of assigned tasks, ability to take additional responsibilities etc.
Legal & Ethical framework Management
Customer satisfaction CSAT score to be agreed upon

OM & Reporting:
Functional reporting to the Nursing Supervisor or Sr. GP/ Medical Director, corporate office
Administrative reporting to the Center Manager

Qualifications, Experience and Education Requirements
Diploma Nursing with minimum 2 year of experience
Registered with the local regulatory body in the country
Computer literate

Mandatory Skills
Administrative skills
Self-motivated and keen to update his/her scientific base according to the latest publications in the field of interest
Accurate, honest, has a high level of humanity, and is presentable
Self-hygienic, courteous, and meticulous

📌 Nurse cum GRO (India)
🏢 Stemz Global
📍 India