Job Description

Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Microsoft Teams Infrastructure

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Summary:

As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly.

Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design appropriate resolutions, contributing to overall client satisfaction and system efficiency.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Engage in continuous learning to stay updated on product features and industry trends.

Administer and support Microsoft 365 services including Exchange Online, Teams, Share Point Online, and One Drive

Manage mailboxes, distribution lists, shared mailboxes, and mail flow configurations





Configure and support Microsoft Teams (policies, meetings, calling, collaboration features)

Manage Share Point Online sites, permissions, and document libraries

Support One Drive for Business (storage, sharing policies, sync issues)

Handle user lifecycle management (onboarding, offboarding, access provisioning)

Troubleshoot issues related to email delivery, Teams connectivity, and collaboration tools

Implement and maintain security and compliance policies (DLP, retention, access controls)

Work with Azure AD (Entra ID) for identity and access management

Monitor service health and proactively resolve incidents

Collaborate with security and infrastructure teams for governance and compliance

Support migrations (on-prem to cloud or tenant-to-tenant)

Maintain documentation, SOPs, and knowledge articles

Professional & Technical Skills:

- Hands-on experience with Microsoft 365 (M365) suite

Robust knowledge of Exchange Online, Microsoft Teams, Share Point Online, and One Drive

Experience with mail flow, connectors, and email security

Knowledge of Teams administration (policies, governance, troubleshooting)

Experience managing Share Point permissions and site collections

Understanding of One Drive sync and sharing mechanisms

Proficiency in Power Shell for M365 administration

Knowledge of Azure AD (Entra ID), Conditional Access, and MFA

Experience in troubleshooting end-user and service-level issues

Additional Information:

- The candidate should have minimum 3 years of experience in Microsoft Teams Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru