Job Description

ey Responsibilities

- Lead and mentor a team of Service Now developers, enforcing best

practices in development, configuration, and integrations.

- Define and execute the Service Now development strategy aligned with

organizational goals.

- Design, develop, and deploy Service Now applications, workflows, service

catalogs, and integrations.

- Provide technical leadership across modules such as ITSM, ITOM, HRSD,

Sec Ops, and custom applications.

- Drive platform governance including coding standards, security controls,

and design frameworks.

- Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.

- Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
- Implement automation and advanced workflows leveraging Service Now

best practices and emerging capabilities (AI/ML).

- Ensure alignment with ITIL processes, compliance standards, and enterprise

security policies.

- Support platform operations including upgrades, patching, performance

optimization, and stability.

- Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

Service Now Development Lead

Required Skills & Qualifications:

Technical Expertise





- Strong experience in Java Script, Glide API, AngularJS, HTML, CSS
- Deep knowledge of at least two Service Now modules: ITSM, HRSD, IRM, or

Sec Ops

- Good understanding of CMDB, ITOM, CSM, and custom application

development

- Proven experience in Service Now architecture design and enterprise

integrations

- Exposure to CI/CD pipelines, Dev Ops practices, and Agile/Scrum

methodologies

Responsibilities

Experience & Education

- Bachelor's or master's degree in computer science, IT, or related field
- 9+ years of Service Now experience, with significant hands-on expertise in

Service Now development and team leadership

- Proven track record of delivering large-scale Service Now implementations

Key Competencies

- Robust leadership and mentoring skills.
- Solution-oriented mindset with architectural thinking.
- Excellent stakeholder communication and collaboration skills.
- Ability to drive innovation and platform adoption.

Qualifications

Certifications

- Service Now Certified System Administrator (CSA) – Mandatory
- Certified Application Developer (CAD) – Preferred
- Certified Implementation Specialist (CIS) – Good to Have

📌 Lead ServiceNow Developer (Hyderabad)
🏢 Zensar Technologies
📍 Hyderabad