Job Type: Full-time

Trip Fulfillment Member | Remote | Luxury Travel Weare a remote-first, globally distributed team and welcomeapplications from exceptional candidates around the world. Hiringdecisions are based on experience, capability, and alignment withour standards not geography About Ascend Ascend helps founders,investors, and executives book international business andfirst-class flights at rates that are typically 30-80% below whatyou would find on a regular booking site. We combine smart,proprietary booking methods with round-the-clock personal servicedelivered over WhatsApp. We have grown from 12 to 66 people in justover a year, backed by Bessemer Venture Partners, and 5x'd ourrevenue year-over-year. We are at $22M+ ARR and growing fast. Ourmission is to make first-class travel accessible to the people whoare shaping the world. Our clients are founders, investors, andsenior executives who expect fast, accurate, and polished service.They do not chase confirmations. They trust us to get it rightevery time. The Role We are hiring a Trip Fulfillment Member totake a confirmed flight booking and turn it into a complete,polished travel package delivered to the client. Once a ticket hasbeen issued by the Ticketing team, the booking comes to you. Yourjob is to build the full itinerary, prepare the invoice, confirmthat payment has been received and recorded correctly, and sendeverything to the client with clarity and warmth. You alsocoordinate any extras the client needs, such as airport transfers,seat selections, or special meal preferences. The client hastrusted us with a high-value booking. What you send them is themoment they see the result of that trust. Everything needs to beaccurate, professional, and exactly what was agreed. What You'll DoBuilding and Delivering the Trip Receive each confirmed bookinghanded over by the Ticketing team and create or update the fulltrip record in our client management system, including all flightdetails, passenger information, seat assignments, meal preferences,and frequent flyer numbers Prepare invoices using FreshBooks, ourbilling platform, following your Team Lead's instructions, and holdthem for review before sending anything to the client Once theitinerary and invoice are approved by your Team Lead, send them tothe client with a warm, professional message in Periskope, ourclient communication platform Coordinate any additional servicesthe client has requested, such as airport chauffeur pickups,specific seat selections, or special meals, and record allconfirmation details in the client's trip record PaymentVerification Before sending any deliverable to a client, confirmthat payment has been received and correctly recorded. You willcross-check payment status across our internal systems usingdetails provided by your Team Lead Payments at Ascend come inseveral forms: credit card charges processed through Stripe, bankwire transfers, PayPal, and occasionally cryptocurrency.



Each has aspecific verification process you will follow, and your Team Leadwill confirm the status for each before you proceed If the paymentrecord in any system does not match what you expect, flag it toyour Team Lead immediately. You do not communicate payment issuesdirectly to the client Data Accuracy Make sure all records in ourclient management system and billing platform match before anyclient communication goes out. This includes passenger details,flight information, invoice amounts, and payment status Keeprecords updated in real time throughout your shift. If a bookingchanges, the record changes immediately Ensure no booking task sitsunactioned for more than 30 minutes during your shift Collaborationand Escalation Work closely with your Trip Fulfillment Team Lead,who reviews your work, approves client sends, and is there tosupport you on anything complex Coordinate with the Ticketing teamon any changes that affect a ticket after issuance, and with theClient Service team on any client-facing updates Escalate anypayment discrepancy, data mismatch, or client issue to your TeamLead immediately rather than trying to resolve it alone What YouBring Must Have 1-2+ years in travel operations, hospitalityadministration, client coordination, or a similar role wheremanaging detailed records across multiple systems was a core partof your work Experience creating or managing invoices using abilling tool such as FreshBooks, QuickBooks, or similar platformsFamiliarity with verifying or reconciling payments across differentmethods, whether card, bank transfer, or digital payment platformsStrong attention to accuracy across multiple tools at the sametime: you notice when something does not match, and you investigaterather than ignore it Transparent, professional written communication:you can write a warm, polished client message without needing atemplate for every situation The ability to manage several tasks atonce without losing track of the details, especially during busyshift periods Nice to Have Prior experience usingitinerary-building tools such as Travefy, Axus, TravelJoy,Tourwriter, or similar platforms Background in luxury hospitality,premium travel, or high-touch client service Familiarity with taskmanagement tools such as Asana, or CRM and client communicationplatforms Working knowledge of travel-specific passenger detailssuch as Known Traveler Numbers (KTN) or Frequent Flyer Numbers(FFN),



which are membership identifiers airlines use to applybenefits and loyalty credits to a booking Genuine passion fortravel and delivering a seamless experience You do not need tocheck every box. If you have 80% of the skills and the drive tolearn, we want to hear from you. Why Ascend Clear Growth Path Theprogression here is: Trip Fulfillment Member to Trip FulfillmentTeam Lead to Concierge Manager to Associate Director of Concierge.We promote from within based on performance, not tenure. Theoperational accuracy, billing discipline, and client communicationskills you build in this role are the exact foundation foreverything above it. Build, Don't Just Execute We are stilldeveloping and refining our fulfillment workflows. Yourobservations on what creates delays, causes data mismatches, ormakes the client experience feel anything less than seamless feeddirectly into how we improve. Real Support A Trip Fulfillment TeamLead who reviews your work, approves client sends, and is there forescalations Weekly training sessions and practical service recoverysimulations Regular one-on-one conversations with clear, specificfeedback Work-Life Balance Full-time role, 5 days per week, on a9-hour shift including a 1-hour lunch break Day or night shiftdepending on business needs, confirmed in advance Shift handoversare clean and structured so you are not picking up a mess when youlog in A global team with talented colleagues across continentsWhat Success Looks Like First 90 days: You are deliveringitineraries and invoices to clients within 3 hours of ticketissuance, at a 95% or higher rate. Your trip records are completeand accurate every shift. You are verifying payments correctly andflagging discrepancies before they reach the client. You arebuilding trust with your Team Lead through consistent, reliablework. Within 6-12 months: You are handling more complex bookingswith confidence, contributing process improvements to the team, anddemonstrating readiness for greater responsibility. Our ValuesCustomer Obsession: We win when our customers win Urgency withImpact: Clients expect answers in minutes, not hours RadicalCandor: Honest, direct, respectful feedback builds trust Ownership:If something breaks, we fix it Relentless Excellence: Good enoughis never enough Why You'll Love This Role This is perfect forsomeone who: Takes genuine pride in being the person who makes thefinal experience feel seamless for the client Is energized by a mixof operational accuracy, billing coordination, and direct clientcommunication Wants to work in a high-standard environment whereattention to detail is noticed and rewarded Sees a clear path toteam leadership and wants to start building toward it now Loves theidea of working behind the scenes on trips for founders, investors,and executives who expect nothing less than perfect Ascend is anequal opportunity employer. We evaluate qualified applicantswithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability, veteran status, orany other protected characteristic.

📌 Trip Fulfillment Team Member- India (Remote) (Maharashtra)
🏢 Ascend
📍 Maharashtra