Job DescriptionJob Summary:The Front Office Associate is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a smooth and pleasant stay for all guests. The role requires robust communication skills, professionalism, and the ability to handle guest concerns efficiently.Key Responsibilities1. Guest Service- Welcome guests warmly and provide a positive first impression of the Resort.- Assist guests with check-in and check-out procedures.- Provide information about Resort facilities, services, and local attractions.- Handle guest inquiries, requests, and complaints professionally.2. Front Desk Operations- Maintain accurate guest records and registration details.- Process payments, bills, and invoices.- Handle cash, credit card transactions, and maintain financial records.3.



Coordination with Departments- Coordinate with housekeeping for room status updates.- Communicate guest requests to relevant departments (housekeeping, maintenance, F&B;, etc.).- Ensure smooth communication between departments for guest satisfaction.4. Administrative Duties- Maintain front desk logs and reports.- Ensure the reception area is clean, organized, and presentable.- Follow hotel policies, procedures, and service standards.Required Skills- Good communication and interpersonal skills- Customer service orientation- Basic computer knowledge (PMS systems, MS Office)- Problem-solving ability- Ability to work in shifts, including weekends, holidays and Night shift.Qualifications- Diploma or Degree in Hotel Management / Hospitality (preferred)- 1–2 years experience in hotel front office operations- Preferance to local Goans or candidates currently working in Goa.

📌 Front Office Associate (Mormugao)
🏢 Alagoa Resort
📍 Mormugao