Project Role: Technology Support Engineer
Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills: Infrastructure Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system functionality and updating documentation to enhance troubleshooting processes.

Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining operational stability and supporting multiple teams across the organization.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service providers to resolve technical issues efficiently.
- Ensure documentation and knowledge base articles are accurate and up to date to support troubleshooting efforts.
- Monitor system performance and recommend improvements to enhance operational stability.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
- Experience in managing and implementing Requests for Change to support system enhancements and maintenance.
- Ability to collaborate effectively with cross-functional teams and external vendors to resolve incidents.
- Familiarity with maintaining and updating knowledge base articles to facilitate productive troubleshooting.
- Good communication skills to clearly convey technical information to diverse stakeholders.

Additional Information:

- The candidate should have minimum 8 years of experience in Infrastructure Service Management.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru