Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills: Service Now Now Assist
Good to have skills : NA
Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications.

The professional collaborates with different teams to maintain system stability and promptly address any disruptions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of application performance.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
- Assist in the implementation of updates and patches to maintain system integrity and security.
- Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Now Now Assist.
- Solid problem-solving skills with the ability to analyze complex system issues and provide effective solutions.
- Experience in monitoring and maintaining business-critical applications to ensure high availability and performance.
- Familiarity with incident management and root cause analysis processes.
- Ability to communicate technical information clearly and collaborate effectively with diverse teams.
- Knowledge of system integration and workflow automation concepts related to Service Now platforms.

Additional Information:

- The candidate should have minimum 2 years of experience in Service Now Now Assist.
- This position is based at our Chennai office.
- A 15 years full time education is required.

📌 Application Support Engineer (Chennai)
🏢 Accenture
📍 Chennai