Actively hiring

Customer Support Executive

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,40,000 ₹ 2,40,000 /year

Experience

No experience required

No experience required

Apply By

4 Sep' 26

Posted 1 day ago

Fresher Job

41 applicants

About the job

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.
2. Respond to customer queries and concerns accurately and promptly.
3. Maintain and update customer records and interaction history in the CRM (BoB).
4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.
5. Handle escalations and difficult conversations with empathy and sound judgement.
6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.
7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.
8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.
9. Maintain and improve FAQs, help documentation, and response templates.
10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Skill(s) required

Effective Communication

Earn certifications in these skills

Other requirements

1. Minimum 1 year of experience in customer support, customer success, or a related role.

2. Excellent verbal and written communication skills.

3. Hands-on experience with CRM or helpdesk tools (BoB experience is an added advantage).

4. Working knowledge of MS Excel or Google Sheets.

5.



Robust analytical and problem-solving skills.

6. High attention to detail and accuracy in maintaining customer records.

7. Ability to work independently and manage multiple conversations and responsibilities.

8. Experience in a D2C, e-commerce, or wellness/health company is an added advantage.

9. High level of empathy and patience.

10. Strong ownership and accountability.

11. Organized and detail-oriented approach.

12. Excellent coordination and follow-through skills.

13. Willingness to learn and grow in a fast-paced startup environment.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,40,000 /year

Number of openings

1

About HuedLife

At HuedLife, our passion for holistic wellness drives us to curate articles and features that offer you a world of choices. Hued magazine caters to individuals who seek a publication that reflects their personality - funny, cute, sarcastic, bold, curious, caring, and much more. When you discover HuedLife, our goal is to make you feel comfortable in your skin, celebrate individuality, and embrace it confidently.

Activity on Internshala

Hiring since January 2022

29 opportunities posted

2 candidates hired

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📌 Customer Support Executive - Fresher (Bengaluru)
🏢 HuedLife
📍 Bengaluru