Spike is building modern incident response and on-call infrastructure for engineering teams worldwide. We're looking for an enthusiastic Inbound Sales Development Representative (SDR) to engage trial users, qualify inbound leads, and help customers successfully onboard.
This is a great chance to work directly with the founder and play a key role in shaping the company's sales process.
Key Responsibilities
- Reach out to every trial signup within 24 hours and guide them through the onboarding process.
- Qualify inbound leads and schedule product demos with the founding team.
- Communicate with global customers via email, chat, and video calls.
- Understand customer needs and provide a seamless onboarding experience.
- Capture customer feedback and recurring product issues to help improve the platform.
- Maintain accurate CRM records and track customer interactions.
Requirements
- 1–3 years of experience in SaaS as an Inbound SDR, Customer Success, Technical Support, or Onboarding Specialist.
- Excellent written and verbal English communication skills.
- Comfortable conducting meetings with customers across different time zones.
- Curiosity about developer tools, DevOps, cloud infrastructure, or software engineering.
- Self-motivated and able to work independently in a fast-paced startup environment.
- Robust problem-solving skills and customer-first mindset.
Why Join Spike?
- Work directly with the founder and gain hands-on startup experience.
- Own and shape the inbound sales process from the ground up.
- Competitive salary package (₹6–10 LPA).
- Fully remote work environment with a Bengaluru office opening soon.
- High-growth opportunity with significant learning and career development.
Apply Now
If you're passionate about SaaS, enjoy interacting with customers, and want to make an impact in a fast-growing startup, we'd love to hear from you!
Pay: ₹600,000.00 - ₹1,000,000.00 per year
Application Question(s):
- How many years of experience do you have in SaaS Sales, Customer Success, or Technical Support?
- Do you have experience handling inbound leads or trial signups?
- Are you comfortable conducting customer calls with international clients in English?
- Briefly describe your experience with CRM tools (HubSpot, Salesforce, Zoho, etc.) and the SaaS products you've worked on.
- What is your current CTC, expected CTC, and notice period?
Work Location: Remote
📌 Inbound Sales Development Representative (India)
🏢 Tasknera
📍 India
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