Job Overview: We are looking for a proactive and customer-focused Renewals Executive to manage subscription renewals for our SaaS-based services. The candidate will be responsible for maintaining customer relationships, ensuring timely renewals, minimizing churn, and coordinating with internal teams for smooth customer support and retention.

Key Responsibilities: ● Handle end-to-end renewal process for existing SaaS customers. ● Connect with customers via calls, emails, and virtual meetings regarding subscription renewals. ● Maintain robust client relationships to ensure customer retention. ● Follow up with customers before subscription expiry dates. ● Address customer concerns and coordinate with support/sales teams for resolution. ● Negotiate renewal terms wherever required. ● Maintain accurate renewal records and update CRM systems regularly. ● Identify upselling or cross-selling opportunities during renewal discussions. ● Ensure achievement of monthly renewal and retention targets.

Pay: ₹20,000.00 - ₹24,000.00 per month

Work Location: Remote

📌 Renewal Executive (India)
🏢 Teams Fusion
📍 India