- Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes and tools
- Support activities to improve our product s reliability despite the market conditions
- Use established techniques for estimating and planning, resource management and quality management
- Work with your team to identify and develop preventative measures to reduce Incident/problem re-occurrence
- Manage the team in understanding and meeting Service levels
- Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time
- Work with cross-functional teams address and resolve technical and commercial warranty issues
- Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities
- Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions
- Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team
Qualifications
- 5 years experience filing warranty claims in volume brand passenger vehicle
- Preferably from AUTO ACCOUNTS BACKGROUND
- Excellent computer skills in MS Office, particularly in MS Excel and PowerPoint
- Excellent communication and decision-making skills in combination with the ability to multi task in a fast paced environment are essential
- Knowledge of and experience in dealing with vendors
- Positive problem solving skills to gather and analyses information
- Good interpersonal and high organizational skills