We are hiring CRM Executive

JOB DESCRIPTION

We are looking for an experienced and customer-focused CRM Executive to manage customer relationships, improve customer satisfaction, and ensure smooth coordination between customers and internal teams.

KEY RESPONSIBILITIES

Manage customer interactions and maintain strong customer relationships.

Handle customer queries, complaints, feedback, and follow-ups professionally.

Maintain and update customer databases and CRM records.

Track leads, enquiries, follow-ups, and customer communication.

Coordinate with Sales, Operations, Accounts, and other departments.

Ensure timely follow-up with customers and maintain proper records.

Prepare CRM reports, MIS, customer feedback, and follow-up reports.

Monitor customer satisfaction and resolve issues efficiently.

Maintain accurate documentation and ensure CRM data is up to date.

Support the sales team in lead management and customer retention activities.

REQUIRED SKILLS





Relevant CRM / Customer Relationship experience.

Excellent communication and interpersonal skills.

Positive follow-up and coordination abilities.

Strong knowledge of MS Excel / Google Sheets.

Experience working with CRM software.

Good problem-solving and customer-handling skills.

Strong organizational and time-management skills.

Professional attitude with attention to detail.

Contact:

Khushboo — +91-XXXXXXXXXX

Nikhil — (phone hidden)

Pay: ₹18,000.00 - ₹25,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- B2B Marketing: 3 years (Required)
- Microsoft Excel: 3 years (Required)
- Email marketing: 3 years (Required)
- CRM software: 3 years (Required)
- Telecommunication: 3 years (Required)

Work Location: In person

📌 CRM Executive (India)
🏢 UJIT MARKETING
📍 India