Key Responsibilities:

- Make outbound and receive inbound calls with Bengali-speaking patients.
- Schedule, confirm, and reschedule patient appointments.
- Maintain accurate patient records and update databases.
- Explain treatment details, follow-up schedules, and service options clearly.
- Coordinate between patients and the clinical team for seamless communication.
- Provide excellent customer service and maintain patient confidentiality.

Requirements:

- Fluency in Bengali and basic English or Hindi.
- Positive communication and interpersonal skills.
- Prior experience in telecalling, customer service, or healthcare coordination is preferred.
- Basic computer and data entry skills.
- Friendly, empathetic, and patient-focused attitude.

Benefits:

- Competitive salary and performance incentives.
- Training and growth opportunities.
- Supportive work environment.

Pay: From ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Patient Care Coordinator / Telecaller (Bengali) (India)
🏢 DR ARCHANA IVF AND WOMEN CENTRE
📍 India