Job Information

- Date Opened 10/12/2025
- Industry IT Services
- Job Type Full time
- City Mumbai
- Province Maharashtra
- Country India
- Postal Code 400093

About Us

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

Job Description

Role Overview

CX Insights and Analytics Consultant delivering for our Europe based customer with a strong focus on transforming social data into actionable brand and customer experience intelligence. Leverage expertise in brand marketing, consumer insights, and digital analytics to elevate enterprise decision-making and measurable market impact.

Key Responsibilities

- Identify and Drive Strategic Insights
Develop categorization models and topic clusters and translate listening data into brand, marketing, and customer experience strategies for European enterprise clients.
- Lead Discovery & Solution Design
Define multi-market listening frameworks aligned to brand architecture: topics, themes, campaign segmentation, governance, and measurement KPIs.
- Develop Social Insights & Visualization Solutions
Build dashboards, campaign reporting, and unified analytics to support marketing performance and brand health tracking.
- Sentiment & Trend Analysis
Apply advanced methodologies for brand reputation monitoring, emerging trend identification, and competitive bench-marking.




- Executive Engagement & Storytelling
Present insights narratives to senior stakeholders, focusing on business outcomes, risk mitigation, and growth opportunities.
- Training & Enablement
Train marketing, CX, and insights teams on Sprinklr capabilities, workflow adoption, and best practices.
- Governance & Project Ownership
Manage delivery excellence including QA, documentation, and hyper-care.
- Commercial Support
Partner with sales to deliver compelling demos, value cases, and proof-of-concept insights for prospective clients.

Requirements

Requirements

- MBA or Masters in Brand Marketing, Marketing Analytics, Digital Strategy, or related field

- 5 years of experience in:

- - Consumer and market insights

- Brand tracking and campaign measurement - Digital or social media analytics - Previous experience with European customers is a plus
- Solid understanding of brand positioning, communication effectiveness, and loyalty drivers

- Experience presenting to senior business leaders and cross-functional teams

Ability to work with clients in the European Time Zone
-

Technical & Analytical Skills

- Proficiency in social listening/insights and analytics platforms

- Data visualization experience (Power BI, Tableau, etc.)

- Advanced Excel/statistical analysis for customer and brand insights

- Understanding of social APIs and data integration fundamentals

Ability to run QA accuracy checks and ensure governance compliance

-

Added Business Impact

- Brand-Centric Measurement: Linking sentiment and conversation signals to brand and CX KPIs

- CX Optimization: Identifying friction points and operationalizing voice-of-customer learnings across customer journeys

- Performance Acceleration: Actionable insights that improve product investment ROI.

📌 Senior XM Consultant / XM Consultant - Sprinklr (India)
🏢 Zill Consulting
📍 India