Job description

Job Title: Inside Sales & Customer Executive

Location: Bangalore

Industry: Vegan Bakery / Hospitality / Food & Beverage

Job Type: Full time

About the Role:

We have an exciting opportunity for an Inside Sales & Customer Executive at Bangalore’s one and only Vegan Bakery. If you enjoy connecting with customers, are passionate about great service, and love talking about food (especially baked goods!), this role is perfect for you.

You will play a key role in managing customer interactions across phone, chat, and email, handling website and app orders, resolving queries, and ensuring customers have an outstanding experience from order to delivery.

Candidates from the Hospitality Industry, F&B;, FoodTech Company are highly preferred.

Key Responsibilities:

- Communicate with customers via phone, email, and chat
- Handle incoming calls related to order status, delivery, and product queries
- Understand the customers requirements and convert the enquires to sales
- Make post-delivery calls to gather feedback and understand customer experience
- Manage escalations professionally and ensure timely resolutions
- Take phone orders while offering excellent customer service
- Calculate product costing when required
- Handle website, corporate, and social media orders
- Coordinate with production and delivery teams to ensure order accuracy and on-time delivery
- Provide strong administrative support as needed

Required Experience & Qualifications:

- Minimum 3 years of overall work experience,



with 2 years in Sales & Customer Service
- At least 1 year of experience in the hospitality sector ,F&B;, FoodTech Company
- Excellent spoken and written English communication skills
- Degree or diploma is preferred
- Proficient in computer use – experience with chat tools, CRMs, email and billing systems
- Strong customer service, interpersonal, and organizational skills

Benefits:

- Learning opportunities in a fast-growing vegan brand
- Performance-based perks and bonuses
- Daily food and tea provided
- Health insurance and PF
- Supportive and flexible work environment

Salary:

₹30,000 – ₹35,000 per month + up to ₹20,000 in sales incentives

Schedule:

- Day shift
- 6-day work week
- 10-hour workdays

If you're passionate about food, great service, and want to be part of a growing brand making a difference, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

- Are you comfortable handling customer interactions across phone, email, and chat?
- Do you have at least 3 years of total work experience?
- Is your current CTC within ₹6 LPA? If yes, please share your current CTC details.
- Do you have experience in the F&B;, FoodTech, hospitality, or travel industry? If yes, please share your relevant experience.

Location:

- Bengaluru South, Bengaluru Urban - 560095, Karnataka (Required)

Work Location: In person

📌 Inside Sales & Customer executive (India)
🏢 Crave
📍 India