JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized advantages to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Experience Enabler — Role OverviewThe Workplace Experience Enabler is a proactive, detail-focused role responsible for ensuring workplace services are delivered consistently to agreed standards—creating an occupant and guest experience that “works every time,” while maintaining safe working practices. The role oversees day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance with SOPs, SLAs, and performance expectations, while staying aligned with the Workplace Experience team to drive “customer delight” through agility and continuous alignment.
Key ResponsibilitiesThe role covers service delivery, operational control, vendor oversight, risk management, and continuous improvement.
Service Delivery & Workplace StandardsThis position ensures the workplace is maintained in agreed formats and standards and that service routines are carried out proactively.
Deliver a consistently high level of service through strong attention to detail
Own and enact workplace reset standards (e.g., clean desk/clear desk approach), including lost property processes and reporting
Complete proactive checks to an agreed schedule, including reviewing “ping” reports, with some checks performed after business hours to ensure occupants return to a refreshed workplace
Operations ManagementThe role provides functional operational control and ensures tasks, procedures, and policies are implemented and measured effectively.
Implement workplace service tasks, procedures,
and policies; monitor and measure performance
Spot-check supplier and service provider performance to confirm contractual obligations are met
Understand site operational/technical requirements and ensure contracts support necessary supplies and services
Provide comprehensive workplace management for office premises
Manage change control processes as required
Issue Resolution, Risk & Incident ManagementThe role supports occupants by resolving concerns, escalating appropriately, and supporting emergency responses when required.
Resolve user complaints and concerns with solutions, follow-up, and service recovery mindset
Prepare risk assessments for self-delivered activities
Support critical out-of-hours issues and participate in emergency responses as a key team member
Report building incidents using defined escalation channels and propose measures/solutions
Raise risks to the Workplace Experience Site Lead when further investigation is required
Vendor & Team CoordinationThis role coordinates internal teams and vendors to ensure service delivery meets defined metrics and standards.
Coordinate, manage, and oversee vendors across a wide range of workplace services
Ensure deliverables meet SLAs and KPIs
Work with all relevant stakeholders to ensure timely delivery of services
Maintain up-to-date information on the client’s Property Services SharePoint
Continuous Improvement & Cost MindsetThe role promotes continuous improvement and uses data to support better outcomes and value.
Drive continuous improvement initiatives in workplace operations
Maintain a cost-saving, value-driven mindset
Conduct data analysis and reporting when required
Required Experience & SkillsCandidates should bring strong communication skills and relevant industry experience.
Excellent verbal and written communication skills
Minimum 2 years’ experience in facilities management and/or hospitality
Education (Preferred, Not Mandatory)A relevant bachelor’s degree in Hospitality.
Personal CharacteristicsThe role requires a reliable, proactive, and improvement-oriented individual.
Detail-focused and proactive
Self-motivated
Honest and trustworthy
Open to new ideas and willing to challenge the status quo
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
📌 Workplace Experience Enabler (India)
🏢 JLL
📍 India