Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Genesys Cloud CX
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and problem-solving.

Roles & Responsibilities:





- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and identifying potential issues before they impact operations.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Document and communicate incident resolutions and best practices to improve team efficiency.

Skilled & Technical Skills:

- Must To Have Skills: Proficiency in Genesys Cloud CX.
- Experience with cloud-based contact center technologies and their operational support.
- Solid problem-solving skills with the ability to analyze complex system issues.
- Familiarity with incident management and change management processes.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve technical challenges.

Additional Information:

- The candidate should have minimum 2 years of experience in Genesys Cloud CX.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru