Key Responsibilities:

- Customer Interaction: Handle inbound and outbound customer calls in a courteous and qualified manner.
- Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.
- Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
- Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Escalation: Identify and escalate priority issues to the appropriate resources for resolution.
- Compliance: Adhere to company policies, procedures, and regulatory requirements.
- Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
- Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
- Team Collaboration:



Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications:

- Education: High school diploma or equivalent; a bachelor's degree is a plus.
- Experience: Previous experience in a sales target based process or BPO environment is preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and relevant software applications.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Good organizational and time management skills.

Job Type: Full-time

Pay: ₹9,297.78 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Tele Calling Executive_ Walk In Drive on 20-05-2026 (India)
🏢 Aanvii Hearing Solutions
📍 India