Responsibilities

Operational Activities:

- SIM Card Management (Documentation according to the deployed SIM Cards at the client site).
- Service report entries for Maintenance, New installation & re-installation.
- Database of the deployed devices on the portal and at the client site.
- Database of the generated DIMTS Receipt.

Client Support Activities:

- Verbal & Non-verbal communication with the client for effective & efficient query resolution.
- Co-ordination with the technical team & client for maintenance/recent installation / re-installlation regarding activities.
- Handle sales queries and communicate the same to Aashish Sir or Puneet Sir (Corporate queries)
- Welcome call for new installed product & feedback regarding services.

Skills:

- The candidate should have the knowledge about the data presentation (Bar graph, pie chart)
- Report analysis (monthly report for revenues & expenses).
- He/she should have the enthusiasm for working in team work.
- Good communication skill, polite speaking and have the approach for expanding production with his/her skills.

📌 Customer Support Executive (Delhi)
🏢 dynakode
📍 Delhi