Job Description:
The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide.

Process the details and fulfill customer inquiries to ensure customer satisfaction.

Customer Service Associate Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers always.

Responding promptly to customer inquiries.

Communicating with customers through phones.

Acknowledging and resolving customer complaints.

Knowing our properties and services we provide inside and out so that you can answer questions.

Processing applications, and requests.

Keeping records of customer interactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Provide accurate, valid, and complete information by using the right method.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide qualified customer support.





direct requests and unresolved issues to the designated resource

communicate and coordinate with internal departments

Follow communication procedures, guidelines, and policies

Customer Service Associate Requirements:
High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

knowledge of customer service principles and practice

Key Skills and Competencies

Personal skills & listening skills

communication skills- verbal and written

problem analysis and problem-solving

attention to detail and accuracy

customer service orientation

Perks :
Provident Fund

Medical Insurance

Yearly Bonus based on Performance

Yearly appraisal

Paid Vacation and Sick leaves

Paid Holiday

Attendance Incentives

It will be rotational Shift ( 5 days working )

Interested Applicants can share Cvs at [email protected] or call at +91-XXXXXXXXXX / (phone hidden)

📌 Customer Service Executive( Night Shift) at Lower Parel & Surat (India)
🏢 Navkar Business Services
📍 India