Job Title

Front Office Executive

Department

Front Office

Job Summary

The Front Office Executive is the first point of contact for hotel guests. The role involves providing excellent customer service, handling check-in and check-out procedures, managing reservations, and ensuring guests have a pleasant stay.

Key Responsibilities

- Welcome guests with a professional and friendly attitude.
- Perform guest check-in and check-out efficiently.
- Handle room reservations and cancellations.
- Answer phone calls, emails, and guest inquiries.
- Provide information about hotel facilities and local attractions.
- Update guest records and room status in the hotel PMS (such as Opera).
- Coordinate with Housekeeping, Maintenance, and Food & Beverage departments.
- Handle guest complaints politely and escalate issues when required.
- Process payments, prepare bills, and maintain cash records.
- Maintain the reception area and ensure hotel service standards are followed.

Required Qualifications

- Graduate or Diploma in Hotel Management/Hospitality (preferred).
- Valuable communication skills in English and Hindi.
- Basic computer knowledge and MS Office.




- Knowledge of hotel PMS software (Opera preferred).
- Strong customer service and interpersonal skills.
- Ability to work rotational shifts and under pressure.

Preferred Experience

- 0–3 years of experience in hotel front office, reception, or customer service.
- Freshers with good communication skills may also be considered.

Skills Required

- Guest handling and communication
- Problem-solving
- Time management
- Teamwork
- Multitasking
- Professional grooming and etiquette
- Attention to detail

Salary & Benefits

Recent listings for similar roles at the hotel indicate:

- Salary: Approximately ₹15,000–₹20,000 per month
- Benefits: Food provided and Provident Fund (PF).

If you’re ready to take the next step in your hospitality career, we’d love to connect.
Share your CV or reach out directly [email protected] or Whatsapp to +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (India)
🏢 Shree Vallabh Villas Lords Plaza, Hotel, Nathdwara Rajsamand Rajasthan
📍 India