- Vertical – Risk Management (Secure and Un - Secure Loans)
- Geos – Middle East
- Segregating, analyzing and allocating accounts to the team members
- Assist Team Members in consistently meeting or exceeding performance expectations for assigned accounts
- Performance tracking of associates based on parameters like minimum calls per day, contact percentage, promises calls ratio and promises kept
- Assist with training for new associates to ensure solid understanding of collection policies, processes and systems
- Assist in ongoing monitoring and providing feedback to associates to ensure compliance with collection policies and procedures including call monitoring and call reviews
- Assist team members with more difficult collection accounts and client calls
- Ensure that all delinquent accounts have been thoroughly worked according to standardized collection procedures
- MIS preparation and sharing portfolio related information with the line manager
- Act as a mentor for the team members

📌 Team Lead - Collections (Delhi)
🏢 StanQuad
📍 Delhi