Candidates should be from International BPO Voice process or sales .

Call to discuss for more details.HR Ali (phone hidden)

TL :

Roles & Responsibilities:

· Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations

· Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

· Strong orientation towards Customer Experience

· Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required

· Manage projects as assigned within defined metrics and timelines

· Create an environment of high energy and enthusiasm

· Responsible for management of Engagement, Attrition and ESAT for the team

· Create and sustain an setting that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment

· Resolve employee concerns with urgency & accuracy





· Engage in effective Career Development activities like effective career coaching and counselling

Essential Skills & Experience:

· Good experience in international collections

· Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint

· Strong analytical bend of mind with good logical reasoning abilities

· Strong interpersonal skills at both verbal and written communication

· Strong concepts of leadership competencies, displays ownership, accountability and pro activeness

· Good communication and writing skills preferred

· Minimum Graduate

· Flexibility working in rotational US Shifts

Job Type: Full-time

Pay: ₹35,000.00 - ₹65,000.00 per month

Benefits:

- Provident Fund

Experience:

- team leader: 1 year (Required)

Language:

- Excellent English (Required)

Work Location: In person

📌 International Team Leader Voice (Females) (Mumbai)
🏢 Radiant Job
📍 Mumbai