Job ID: 838982

7 - 10 Years

1 Opening

Noida

Job Title: Flights Business Development – Paytm Travel

About Us

Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technology that empowers small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Travel Team

Paytm Travel has revolutionized the Indian travel industry with a mission to empower millions of travelers who choose us as their preferred travel partner. Within just a few years, we’ve become the #3 player in India’s online travel space, and we’re on track to becoming #1 soon.

As one of the largest travel platforms in the country, we aim to make every travel experience seamless, transparent, and delightful — from instant booking to hassle-free journeys. With customer centricity at our core, our vision is to make Paytm Travel synonymous with trust and affordability for all travelers.

About the Role

We’re looking for a smart, driven, and domain-strong business professional with 7-10 years of experience in Business Development, Partnerships, and Account Management in the travel industry — preferably with direct experience in airline operations, ticketing systems, and OTA distribution models.

This is a strategic role where you’ll help scale the Flights vertical by driving new partnerships, optimizing supplier integrations, and enabling operational excellence in airline distribution and automation.

Key Responsibilities

1. Business Development & Strategic Accountability

- Strategic Roadmap: Execute the Flights vertical roadmap in line with company objectives, ensuring operational and technical feasibility.

- Revenue Enablement:



Identify and activate new airline and supplier partnerships to drive volume and improve margins.

- Resource Optimization: Design initiatives to address operational challenges such as budget constraints or GDS integration bottlenecks.

- Process Innovation: Enhance workflows for partner onboarding, contracting, and automation of ticketing and after-sales processes.

- Cross-Functional Collaboration: Work closely with Finance, Product, Growth, and Operations teams to ensure alignment on business goals.

2. Technical Excellence & Product Integration

- System Expertise: Deep understanding of airline ticketing systems, GDS/CRS platforms (Amadeus, Sabre, Travelport), and emerging distribution models like NDC.

- Issue Management: Lead root-cause analysis and resolution of operational and tech issues (PNR cancellations, ADM/ACM disputes, API failures).

- Tech Partnership: Collaborate with Engineering, QA, and Product teams to ensure travel systems are scalable, reliable, and optimized for uptime.

- Feature Deployment: Oversee pre- and post-deployment validation for new capabilities such as ancillaries, branded fares, and direct airline integrations.

3. Partner & Account Management

- Airline Relationship Management: Build and manage strong commercial relationships with airlines, consolidators, and GDS providers.

- Competitive Intelligence: Analyze industry trends, competitor fare strategies, and distribution models to identify growth opportunities.





- Co-Creation: Collaborate with partners to co-design win-win product and pricing models, including dynamic fares and exclusive deals.

4. Operational Leadership

- Ticketing Process Excellence: Define best practices for ticket issuance, reissue, refund, and exchange workflows.

- Market Insights: Conduct route-level and inventory analysis to guide airline strategy and promotional opportunities.

- Cross-Team Coordination: Partner with CX, Tech, and Growth teams to deliver consistent traveler and partner experiences.

- Automation & Compliance: Drive automation in fare caching, reconciliation, and reporting to ensure compliance with airline and IATA standards.

Ideal Candidate Profile

Experience:

- 7-10 years in business development/partnerships within travel or airline domains.

- 7+ years in OTA or airline environments, with hands-on experience in airline reservation and ticketing systems.

Skills & Competencies:

- Airline Domain Expertise: Strong command over airline ticket issuance, GDS/CRS workflows, BSP/ARC settlements, and ADM/ACM management.

- Technical Acumen: Familiarity with travel tech stacks (API integrations, NDC, fare caching, automation workflows).

- Negotiation Skills: Proven success in closing high-value airline or supplier deals.

- Execution Focus: Bias for action with experience scaling current airline integrations or distribution models.

- Stakeholder Influence: Ability to manage and align cross-functional teams toward business outcomes.

Key Success Metrics

- Growth in direct airline partnerships and supplier-driven revenue

- Improved efficiency in ticket issuance and reconciliation

- SLA adherence for customer issue resolution

- Enhanced operational reliability and automation adoption

📌 Business Development - Senior Manager - Travel (Flights) (Noida)
🏢 Paytm
📍 Noida