Job Title

Receptionist

Department

Front Office / Administration

Job Summary

We are looking for a friendly, organized, and qualified Receptionist to join our immigration consultancy. The Receptionist will be the first point of contact for clients, providing excellent customer service, managing front desk operations, scheduling appointments, and supporting the team with administrative tasks.

Key Responsibilities

- Welcome clients and visitors in a professional and courteous manner.
- Answer incoming phone calls, emails, and WhatsApp inquiries.
- Schedule and confirm client appointments.
- Maintain the reception area to ensure a clean and welcoming environment.
- Collect and organize client documents for visa and immigration applications.
- Maintain client records and update information in the company database.
- Coordinate with immigration consultants regarding client appointments and follow-ups.
- Handle incoming and outgoing correspondence and courier services.
- Assist with filing, scanning, photocopying, and other administrative duties.
- Process basic office payments and issue receipts when required.
- Follow up with clients regarding missing documents and appointment reminders.
- Ensure confidentiality of client information at all times.





Required Qualifications

- High school diploma or bachelor's degree in any discipline.
- Previous experience as a receptionist, front desk executive, or customer service representative is preferred.
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.

Preferred Skills

- Strong customer service and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
- Attention to detail and accuracy.
- Time management and problem-solving skills.
- Knowledge of CRM software is an advantage.

Working Hours

- Full-time
- Monday to Saturday (as per company policy)

Salary

Competitive salary based on qualifications and experience.

Benefits

- Performance-based incentives
- Paid leave
- Professional training and career development
- Friendly and supportive work environment

Pay: ₹8,626.54 - ₹20,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

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