Experience Required: 2- 5 years of relevant experience in Key Account Management, Customer Success within a SaaS-based product sales & Support

Role Purpose

- The Key Account Manager is responsible for managing, nurturing, and growing strategic customer accounts for the Fusion MY Business platform.
This role focuses on customer retention, relationship management, product adoption, and revenue expansion through renewals, upselling, and cross-selling in a subscription-based SaaS model.

- Key Responsibilities

- Manage and maintain relationships with existing high-value and strategic customers.
- Serve as the primary point of contact for customer communication, queries, and escalations.
- Ensure successful onboarding, implementation, and continuous adoption of the Fusion MY Business solution.
- Drive renewals, upsell, and cross-sell opportunities to achieve assigned revenue targets.
- Monitor customer health, usage metrics, and engagement levels to proactively reduce churn.
- Conduct periodic business reviews and value-demonstration meetings with clients.
- Collaborate with Sales, Product, Support,



and Operations teams to resolve issues and enhance customer experience.
- Maintain accurate account data, forecasts, and activity updates in CRM systems.
- Prepare and present performance reports and insights to internal stakeholders.

Required Skills & Competencies

- Proven experience in SaaS account management / customer success / B2B relationship management.
- Solid communication, negotiation, and stakeholder management skills.
- Demonstrated ability to drive customer retention and revenue growth.
- Understanding of subscription business metrics such as ARR, MRR, churn, and renewal cycles.
- Ability to manage multiple client accounts simultaneously with strong prioritization.
- Good analytical, problem-solving, and presentation skills.
- Proficiency in CRM tools, MS Office, and Google Workspace.

Job Details :

Work Shift : 5:00 PM to 2:00 AM and 6:00 PM to 3:00 AM
Week Off : Rotational (Required to work on Saturday & Sunday)
Work Type: Work from Office ( Nungambakkam, Chennai)

📌 Customer Success Manager (Chennai)
🏢 Fusion My Business
📍 Chennai