Key Responsibilities

Project Implementation & Business Analysis

· Lead and oversee the end-to-end project implementation lifecycle for new and existing

clients.

· Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-

offs.

· Develop and execute implementation plans, ensuring alignment with client objectives.

· Map customer processes (flow charts, SOPs) and align them with GoComet's solutions.

· Conduct gap analysis and provide recommendations to enhance operational efficiency.

Customer Success & Relationship Management

· Serve as the primary point of contact for customers, ensuring seamless onboarding and

adoption.

· Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders.

· Work proactively to identify challenges and provide solutions to optimize customer

experience.

· Monitor customer health scores, ensuring product utilization and satisfaction.

Project Documentation & Reporting

· Maintain detailed project documentation, ensuring clarity and compliance.

· Provide weekly/monthly project status updates to internal teams and clients.

· Track key project metrics, ensuring timely execution and quality delivery.

Process Optimization & Internal Collaboration

· Identify areas of process improvement and implement best practices.

· Work cross-functionally with product, sales, and tech teams to drive innovation.

· Contribute internal process improvement initiatives and team knowledge sharing.

Key Performing Index

· Customer onboarding & activation TAT

· Project implementation success rate





· BRD completion & approval timelines

· Customer engagement & product adoption rates

· CSAT (Customer Satisfaction) score

· Process improvement contributionsRole & Responsibilities:

Key Requirements

Must-Have Skills & Qualifications

.2+ years of experience in customer success, business analysis, or project management.

· Strong understanding of project implementation methodologies and process mapping.

· Experience in preparing and finalizing BRDs, project documentation, and implementation

plans.

· Proficiency in MS Excel, project management tools (JIRA, Asana, Trello, etc.).

· Excellent communication, problem-solving, and stakeholder management skills.

· Ability to analyse data, derive insights, and present findings to clients and internal teams.

· Strong emotional intelligence, adaptability, and a customer-centric mindset.

Bonus Points

· Knowledge of the logistics and supply chain industry.

· Experience in business process automation and digital transformation projects.

· Familiarity with CRM tools (Salesforce, HubSpot, Zoho, etc.).

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹2,200,000.00 per year

Perks:

- Health insurance

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What is your notice Period?
- Are you willing to relocate/Travel to Thane ( Hybrid Role)
- What years of experience you have in client facing role?
- What years of experience you have in project implementation?
- What year of experience you have in Customer Success and implementation Role?

Work Location: In person

📌 Senior Customer Success and Implementation Manager (India)
🏢 Gocomet India
📍 India