QUALIFICATION:

BHMS / BAMS / MBBS / MBA – Hospital Administration

EXPERIENCE:

- 12 – 15 Years hospital management experience with at least 3 years in a leadership role
- Strong understanding of healthcare operations and hospital administration in Indian context

SKILLS & COMPETENCIES:

- Operational Excellence
- Leadership and Team Management
- Solid Analytical and Problem-Solving Skills
- Financial Awareness and Budgeting
- Patient-Centric Approach
- Change Management and Process Re-engineering
- Communication and Interpersonal Skills

JOB RESPONSIBILITIES:

Operational Leadership

- Oversee the day-to-day operations of clinical services, nursing, diagnostics, patient care services, facility management, support services, and administration.
- Ensure smooth functioning of patient admission, discharge, and overall care pathways minimizing patient waiting times and maximizing operational throughput.
- Drive adherence to hospital policies, operational protocols, and SOPs.

Quality & Patient Experience

- Work closely with the quality department to maintain high standards in patient care, safety, and service quality.
- Implement patient experience programs, grievance redressal mechanisms, and continuous feedback systems to improve patient satisfaction.
- Monitor key quality indicators (KPI) including patient satisfaction scores, infection rates, TAT and response times.

Business Development

- Work closely with relevant departments to come up with strategies and innovative ideas to expand patient outreach and increase footfall
- Engage with external stakeholders to develop strategic partnerships

Resource Management





- Optimize resource utilization across departments ensuring cost-effectiveness without compromising patient care.
- Collaborate with department heads for workforce planning, productivity tracking, and process improvements.

Financial Responsibility

- Support the CEO and CFO in achieving financial targets by ensuring operational efficiency and cost control.
- Monitor department-wise budgets, reduce wastage, and improve operational cost-efficiency.
- Work with the CEO and CFO on annual budgeting exercise

Compliance & Accreditation

- Ensure hospital-wide compliance with statutory regulations, hospital licensing requirements, and accreditation standards
- Prepare the hospital for internal & external audits, accreditation inspections, and regulatory reviews.

People Leadership

- Lead, motivate, and mentor mid-management teams including department managers, nursing supervisors, and operational staff.
- Promote teamwork, professional development, and performance accountability.

Technology & Process Improvement

- Drive digital adoption and hospital information systems for operational efficiency.
- Lead continuous process improvement initiatives throughout the hospital wherever applicable

Strategic Initiatives Support

- Assist the CEO in executing strategic growth plans, service line expansions, and infrastructure projects.
- Play a key role in marketing activities, community outreach programs, and patient acquisition strategies.

Any other work/responsibility assigned by the HOD/Management in the course of business/work whether within the same unit/dept or any other unit/dept from time to time

📌 Chief Operating Officer (COO) (India)
🏢 KEM Hospital
📍 India