Employment Type

Full time

Qualification

- Graduate in any discipline (preferred).
- Freshers are welcome to apply.
- Candidates with prior telecalling, customer service, or sales experience will be preferred.

Mandatory Requirement

- Excellent spoken English is a must.
- Ability to communicate confidently in Hindi and Punjabi will be an added advantage.

Key Responsibilities

- Make outbound calls to prospective students, parents, and other leads.
- Respond to inbound enquiries professionally and promptly.
- Explain the university's courses, admission process, eligibility criteria, scholarships, and facilities.
- Counsel and guide prospective students regarding suitable academic programs.
- Follow up regularly with leads and maintain a high conversion rate.
- Schedule campus visits, counselling sessions, and online meetings.
- Maintain accurate records of all interactions in the CRM/ERP system.




- Coordinate with the Admissions and Marketing teams for lead management and campaigns.
- Meet daily, weekly, and monthly calling and conversion targets.
- Handle customer queries professionally and escalate complex issues when required.
- Ensure a positive experience for every prospective student and parent.

Required Skills

- Excellent verbal communication skills in English (mandatory).
- Good interpersonal and persuasion skills.
- Pleasant and professional telephone etiquette.
- Basic computer knowledge (MS Office, email, CRM/ERP systems).
- Ability to work under targets and deadlines.
- Positive attitude, patience, and customer-centric approach.

Experience

- 0–2 years.
- Freshers with excellent English communication skills are encouraged to apply.

Work Location: In person

📌 Senior Telecaller (India)
🏢 Guru Kashi University
📍 India