#### Job Description

we are hiring Chat Executives to handle customer service tickets and provide quick, accurate support to customers. If you have valuable communication skills and can work in a fast-paced environment, this role is for you.

#### Key Responsibilities

- Handle customer queries and tickets via chat in a timely and professional manner

- Resolve issues related to orders, returns, refunds, and general product/service queries

- Maintain high CSAT and adhere to quality standards

- Document interactions accurately in the system

- Escalate complex issues to the appropriate team

#### Shifts

- Rotational weekoff

#### Eligibility

- Graduates

- Freshers welcome

- Language: Fluent in English and Hindi. Additional languages are a plus

- Good typing speed and computer literacy

- Solid communication and problem-solving skills

Compensation & Benefits

- Fresher: ₹13,000 in-hand per month

- Experienced: Up to ₹14,000 in-hand per month, based on experience

- Shift allowance: ₹1,500 per month

- Training: 15 days paid training with a stipend of ₹1,500

Shift allowance as extra perk

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Chat Support Executive (India)
🏢 Five Splash Infotech
📍 India