The CRM Department is responsible for building and maintaining robust relationships with customers while supporting product sales and marketing activities.
Key Responsibilities:
- Handle customer inquiries and provide product information.
- Follow up with potential and existing customers.
- Explain product features, benefits, offers, and pricing.
- Generate leads and support sales activities.
- Maintain customer records and update CRM data.
- Take customer feedback and resolve queries.
- Coordinate with the sales and marketing team.
- Maintain regular communication with customers.
- Support customer retention and repeat sales.
- Achieve assigned sales and customer-service targets.
Objective:
To increase customer satisfaction, generate sales, maintain long-term customer relationships, and contribute to overall business growth.