Pre-Sales Manager

Location: Bengaluru

Experience

3–8 Years (Minimum 3 years of relevant experience in Real Estate Pre-Sales)

Employment Type: Full-Time

About the Role

We are looking for an experienced and result-oriented Pre-Sales Manager to lead and manage our Pre-Sales team. The ideal candidate should have hands-on experience in the real estate industry, managing inbound and outbound lead generation processes, ensuring prompt lead response, maintaining follow-up quality, and driving team performance to maximize site visits and sales conversions.

The candidate will be responsible for monitoring complete pre-sales operations, coaching executives, improving customer engagement, and coordinating closely with the Sales and Digital Marketing teams.

Key Responsibilities

- Lead, supervise, and mentor the Pre-Sales Executives.

- Monitor lead allocation and ensure all leads are attended within defined response timelines.

- Track and improve lead response time, follow-up frequency, and conversion ratios.

- Conduct regular quality audits of customer calls to ensure qualified communication and adherence to company standards.

- Monitor CRM usage and ensure accurate and timely updating of lead status, follow-ups, and customer interactions.

- Prepare daily, weekly, and monthly performance reports for management.

- Coordinate with Digital Marketing agencies to understand lead quality and campaign performance.

- Identify bottlenecks in the lead management process and implement corrective actions.

- Train and coach the team on objection handling, communication skills, and customer engagement techniques.





- Ensure maximum conversion of inquiries into site visits and support the Sales team in achieving business targets.

- Develop and implement SOPs for the Pre-Sales department.

- Monitor attendance, productivity, and performance of team members.

- Conduct regular performance reviews and provide continuous feedback.

Required Skills

- Minimum 3 years of experience in Real Estate Pre-Sales, with at least 1–2 years in a team handling or managerial role.

- Strong understanding of lead lifecycle management.

- Experience working with CRM software.

- Excellent communication and interpersonal skills.

- Strong analytical and reporting abilities.

- Ability to monitor KPIs and improve team productivity.

- Experience in handling digital marketing leads from Meta, Google, Property Portals, WhatsApp, and other lead sources.z

- Excellent leadership, coaching, and team management skills.

- Good knowledge of Microsoft Excel and reporting tools.

Key Performance Indicators (KPIs)

- Lead Response Time

- Follow-up Compliance

- Call Quality Score

- Site Visit Conversion Rate

- Booking Conversion Support

- CRM Data Accuracy

- Team Productivity

- Customer Satisfaction

- Missed Lead Percentage

- Daily Call Productivity

Preferred Candidate Profile

- Bachelor’s Degree in any discipline (MBA preferred).

- Strong leadership and problem-solving skills.

- Ability to work in a target-driven environment.

- Positive attitude with excellent organizational skills.

- Experience managing a team of 5–20 Pre-Sales Executives will be an added advantage.

📌 Pre-Sales Manager (India)
🏢 Saritha Developers
📍 India