Maruti Suzuki India Limited

Function/ Department -

Service

Role Title -

Territory Service Manager

1. PRINCIPAL ACCOUNTABILITIES

A. Business Growth Aspects

Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.

Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.

Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

B. Technical Aspects

Handling critical customer complaints and technical issues of the territory

Managing technical campaigns and recalls

Escalation of product feedback at Head office

Improving customer experience by implementation of SAS in workshops

Assisting dealerships in reducing system and process related inefficiencies

INTERACTIONS

Internal Clients

-

Service HO departments like WPDCS, SER-MKT etc.

External Clients

- Entire workshop manpower including Top management.
- Customers

Selection Process

Profile Shortlisting

Online Test (Technical, Aptitude & Psychometric)#

Personal Interview (Technical + HR)

Offer

Medical

Joining

#





Test will be conducted online & details regarding the same will be informed to the shortlisted candidates through separate e-mail.

Eligibility Criteria

Work Experience : 12- 48 months (as on Application) post B.Tech/M.Tech

Degree : B.Tech / M.Tech (Regular / Full time only)

Passing Year : 2021/ 2020/ 2019 only

Branches : Mechanical/ Electrical/ Automobile/ ECE

Marks %age : 65% or equivalent CGPA (6.5/10) throughout, 10th, 12th or Diploma, B.E /B.Tech / M.E / M.Tech (as applicable)

- No rounding off marks is allowed

College/Universities : AICTE/UGC recognized

Following would not be eligible

Part time/correspondence qualification

Candidates with job changes will not be considered (for candidate less than 24 month of experience)

Candidate with more than one job change will not be considered (for candidate with experience range between 24- 48 months)

Candidates with no experience/Fresher/Currently Unemployed

Candidate with Color blindness

Candidates working with MSIL vendors/Dealers/JV/Group Companies

📌 AM/DM Territory Service Manager (Service Vertical) (India)
🏢 Maruti Suzuki India
📍 India