Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and internal stakeholders to ensure seamless issue resolution.
- Oversee the implementation of change requests while minimizing operational disruptions.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Solid knowledge of cloud service models and deployment architectures.
- Experience with incident management and problem resolution in cloud environments.
- Ability to design and implement change management processes effectively.
- Familiarity with vendor management and collaboration tools.
- Skilled in documenting technical procedures and maintaining knowledge bases.

Additional Information:

- The candidate should have minimum 8 years of experience in Cloud Infrastructure.

- This position is based at our BDC7A - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (India)
🏢 Accenture
📍 India