Skill Area:

- Community management, ORM, online reputation management, customer service, chat support, community building, comments monitoring

Mandatory Skills:

- Community management/comments monitoring

Roles & Responsibilities:

- Execute community management tasks following guidance and processes.
- Collect and analyse data, identifying trends and insights to achieve maximum community engagement.
- Stay up to date with the latest community engagement best practices and technologies.
- Utilize community management tools like Brandwatch and social media Business Manager, etc.
- Collaborate in cross-functional teams with Omnichannel leads, response creators/translation, and brand managers.
- Demonstrate knowledge of privacy policies, regulations, and limitations of each social media channel worldwide, along with an understanding of pharma regulations for social media.
- Implement spam filtration, adverse event reporting,



and response management to maintain a positive community setting.

About 7N :

Over decades, 7N has been part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the new digital realities. We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.

By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.

📌 Community Management Specialist (India)
🏢 7N
📍 India