L2 Migration Support / Hypercare Engineer – M365

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Microsoft Teams, OneDrive, SharePoint, Outlook, MFA, conditional access, Quest tool, incident tracking, RCA documentation

Job Summary
1. Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration
2. Act as the primary escalation point for L1/service desk during migration waves.
3. Troubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and Outlook
4. Validate user access to Teams (channels, chats, files, meetings) post migration.
5. Resolve permission, membership, and ownership issues in Teams and M365 groups.
6. Investigate and fix OneDrive sync, file access, and data consistency issues.
7. Troubleshoot authentication, MFA, and conditional access-related problems
8. Support Outlook profile reconfiguration and mailbox connectivity issues (if applicable)
9. Monitor migration queues, logs, and error reports (Quest tool outputs)
10. Perform data validation and reconciliation checks after migration.
11. Coordinate with migration SME, engineering, and infra teams on critical incidents.
12. Maintain incident tracking, RCA documentation, and resolution timelines.
13. Provide real-time support during cutover windows and post-migration stabilization
14. Assist users with quick fixes, workarounds, and guidance during transition.
15. Ensure adherence to SLA timelines and priority handling (P1/P2 issues)
16. Support bulk issue resolution efforts across migration batches.
17. Participate in daily war-room calls and status updates
18. Identify recurring issues and recommend improvements to migration process
19. Prepare hypercare closure reports and handover to steady-state support teams
Key Responsibilities
1. Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration
2. Act as the primary escalation point for L1/service desk during migration waves.
3. Troubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and Outlook
4. Validate user access to Teams (channels, chats, files, meetings) post migration.
5. Resolve permission, membership, and ownership issues in Teams and M365 groups.
6. Investigate and fix OneDrive sync, file access,



and data consistency issues.
7. Troubleshoot authentication, MFA, and conditional access-related problems
8. Support Outlook profile reconfiguration and mailbox connectivity issues (if applicable)
9. Monitor migration queues, logs, and error reports (Quest tool outputs)
10. Perform data validation and reconciliation checks after migration.
11. Coordinate with migration SME, engineering, and infra teams on critical incidents.
12. Maintain incident tracking, RCA documentation, and resolution timelines.
13. Provide real-time support during cutover windows and post-migration stabilization
14. Assist users with quick fixes, workarounds, and guidance during transition.
15. Ensure adherence to SLA timelines and priority handling (P1/P2 issues)
16. Support bulk issue resolution efforts across migration batches.
17. Participate in daily war-room calls and status updates
18. Identify recurring issues and recommend improvements to migration process
19. Prepare hypercare closure reports and handover to steady-state support teams
Skill Requirements
1. Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration
2. Act as the primary escalation point for L1/service desk during migration waves.
3. Troubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and Outlook
4. Validate user access to Teams (channels, chats, files, meetings) post migration.
5. Resolve permission, membership, and ownership issues in Teams and M365 groups.
6. Investigate and fix OneDrive sync, file access, and data consistency issues.
7. Troubleshoot authentication, MFA, and conditional access-related problems
8. Support Outlook profile reconfiguration and mailbox connectivity issues (if applicable)
9. Monitor migration queues, logs, and error reports (Quest tool outputs)
10. Perform data validation and reconciliation checks after migration.
11.



Coordinate with migration SME, engineering, and infra teams on critical incidents.
12. Maintain incident tracking, RCA documentation, and resolution timelines.
13. Provide real-time support during cutover windows and post-migration stabilization
14. Assist users with quick fixes, workarounds, and guidance during transition.
15. Ensure adherence to SLA timelines and priority handling (P1/P2 issues)
16. Support bulk issue resolution efforts across migration batches.
17. Participate in daily war-room calls and status updates
18. Identify recurring issues and recommend improvements to migration process
19. Prepare hypercare closure reports and handover to steady-state support teams
Other Requirements
1. Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migration
2. Act as the primary escalation point for L1/service desk during migration waves.
3. Troubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and Outlook
4. Validate user access to Teams (channels, chats, files, meetings) post migration.
5. Resolve permission, membership, and ownership issues in Teams and M365 groups.
6. Investigate and fix OneDrive sync, file access, and data consistency issues.
7. Troubleshoot authentication, MFA, and conditional access-related problems
8. Support Outlook profile reconfiguration and mailbox connectivity issues (if applicable)
9. Monitor migration queues, logs, and error reports (Quest tool outputs)
10. Perform data validation and reconciliation checks after migration.
11. Coordinate with migration SME, engineering, and infra teams on critical incidents.
12. Maintain incident tracking, RCA documentation, and resolution timelines.
13. Provide real-time support during cutover windows and post-migration stabilization
14. Assist users with quick fixes, workarounds, and guidance during transition.
15. Ensure adherence to SLA timelines and priority handling (P1/P2 issues)
16. Support bulk issue resolution efforts across migration batches.
17. Participate in daily war-room calls and status updates
18. Identify recurring issues and recommend improvements to migration process
19. Prepare hypercare closure reports and handover to steady-state support teams

📌 Migration Support / Hypercare Engineer – (Chennai)
🏢 HCL Technologies
📍 Chennai