Senior Support Engineer 2 - Demand & Fullfillment

Experience: Not Available to Not Available years

Location: Bangalore, Karnataka, India

Skills: Java, Java Script, GIT, Rest API, XML, XSLT, MS SQL, PL/SQL, MOCA, PageBuilder, Integrator, MS Azure, Oracle, SQL Server, Unix, Linux, Shell scripting, Python scripting, Incident management, Problem management, Change management, SLA handling, Ticket lifecycle ownership, Azure cloud environments, Splunk, AppDynamics, Control-M

Scope
The Planning Operate team supports global enterprise customers running mission-critical Demand and Fulfillment solutions on Blue Yonder SaaS platforms. Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives. Our current technical workplace: Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL Application Architecture: MOCA, PageBuilder and Integrator Cloud Architecture: MS Azure Databases – Oracle / SQL Server

What you’ll do:
Escalation Ownership
Resolve complex Demand & Fulfillment solution issues
Lead root cause analysis for production defects
Own solution stability improvements
Partner with engineering teams for fixes
Solution Expertise
Act as SME for: Demand Planning Fulfillment Optimization Customer Solution Stability
Improve platform reliability
Drive recurring issue elimination




Enhance service adoption and consumption
Deployment & Upgrade Support
Provide technical leadership during: customer upgrades rollouts patch deployments post-go-live stabilization
Knowledge Engineering
Document recurring issues
Build reusable troubleshooting patterns
Publish knowledge base articles
Support internal enablement

What we are looking for:
Must Have Requirements:
Experience: 10+ years SaaS / enterprise application support
6+ years Supply Chain Planning domain experience in BY
Strong exposure to Demand & Fulfillment modules including D360
Technical Skills:
Expert-level: Oracle SQL / PL-SQL
Unix / Linux environments
Shell / Python scripting
Production troubleshooting workflows
Integration debugging
Process Knowledge
Candidate should understand: Incident management Problem management Change management SLA handling Ticket lifecycle ownership
Top notch communication skills
Customer-facing support capability

Nice to Have:
Experience with: Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Senior Support Engineer 2 Demand & Fullfillment (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru