Skills: Commvault, Azure, Problem-Solving, Analytical Skills, Leadership, Commvault Certified Skilled, Microsoft Certified: Azure Fundamental
Job Summary
As a Track Lead in Support & Operations, you will play a crucial role in managing operations with a strong emphasis on continuous improvement and problem-solving. You will ensure that client SLAs are met while empowering your team through effective leadership and communication. Your strategic insights and innovative ideas will drive operational excellence and enhance overall organizational performance.
Key Responsibilities
1. Enhance Operational Systems By Leveraging Commvault And Azure Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes For Efficient Organizational Planning.
2. Analyze Client Requirements And Oversee The Support Team’s Performance To Ensure Alignment With Client Expectations And Satisfaction Using Best Practices In Service Delivery.
3. Lead And Mentor Project Teams,
Fostering Transparent Communication Of Project Goals And Expectations, While Promoting A Collaborative Environment Focused On Achieving Operational Targets.
4. Drive Innovation By Proposing And Implementing New Ideas For Process Development, Utilizing Commvault And Azure Capabilities To Enhance Team Productivity And Operational Efficiency.
5. Deliver Tailored Solutions Based On Customer Needs, Effectively Utilizing Commvault And Azure Tools To Achieve Business Results That Align With Organizational Objectives.
Skill Requirements
1. Proficient In Commvault For Data Management And Backup Operations
2. Strong Understanding Of Azure Cloud Services And Their Application In Operational Processes
3. Excellent Problem-Solving And Analytical Skills
4. Solid Leadership Abilities With Experience In Team Management
5. Strong Communication Skills To Facilitate Collaboration And Transparency
Other Requirements
1. Optional But Valuable: Commvault Certified Professional
2. Optional But Valuable: Microsoft Certified: Azure Fundamental
📌 Track Lead (Chennai)
🏢 HCL Technologies
📍 Chennai
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