Job Information

Date Opened

11/28/2024

Job Type

Full time

Work Experience

3-7 years

Industry

IT Services

City

Jaipur

State/Province

Rajasthan

Country

India

Zip/Postal Code

302003

Job Description

- Deploying & managing NetApp storage primarily ONTAP.
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Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues related to NetApp storage, connectivity, performance.
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Hardware Return and Replace: Coordinate and manage hardware RMA (Return Material Authorization) processes. Handle the logistics of returning, replacing, and tracking faulty hardware components.
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Client Communication: Communicate effectively with clients, providing regular updates, explanations in a transparent and professional manner.
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Collaboration with NetApp Support: Work closely with NetApp support to escalate and resolve complex technical issues.
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Internal Reporting: Create and maintain reporting as per requirement.





Requirements

- Certifications: NetApp ASE2 or ASE3 (Authorized Service Engineer) certification (Preferred)

Hours of Work

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Normal working hours are from Monday to Friday, 9 am to 6 pm with one (1) hour break.
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Standby 24x7

Experience:

- Minimum of [3-5 years] of experience in NetApp storage support.

- Experience in hardware return & replace management.

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Technical Skills:

- Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and network infrastructure related to storage.

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Additional certifications in storage or networking (e.g., NCDA, NCSA). (Preferred)
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Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault, and NetApp data protection solutions.

📌 Netapp Engineer (India)
🏢 Cloud Kinetics
📍 India