- Attend and manage leads from website, phone, WhatsApp, and other channels.
- Understand customer requirements and suggest suitable window covering solutions.
- Prepare and send quotations to customers.
- Coordinate with customers and internal teams for order execution.
- Maintain CRM records and follow up on enquiries until closure.
- Build robust customer relationships and ensure timely communication
- Call Center Customer Service Representatives are primarily responsible for providing excellent customer service and resolving customer queries.
- Answering customer inquiries and resolving their issues in a timely and effective manner.