Job description:

1. Front Office Duties

- Greet visitors, suppliers, and staff professionally
- Maintain visitor entry register
- Handle incoming couriers, documents, and deliveries
- Keep reception area clean, organized, and presentable

2. Telecalling & Call Handling

- Attend incoming calls promptly and politely
- Make outbound calls for:
- Order confirmation
- Customer follow-ups
- Payment reminders (as instructed)
- Answer basic product and order-related queries
- Escalate complex issues to the concerned department

3. Customer Enquiry Management

- Handle enquiries from:
- Retail customers (B2C)
- Wholesale / bulk buyers (B2B – initial level)
- Record customer details accurately:
- Name
- Contact number
- Requirement
- Forward leads to sales / operations team

4. Order Support & Coordination

- Coordinate with:
- Sales team




- Dispatch / packing team
- Update customers on:
- Order status
- Dispatch timelines
- Ensure no missed calls or unattended enquiries

Required Skills & Qualifications

- Minimum qualification: Any Degree (preferred)
- Language : Malayalam, Tamil, English, Hindi
- Positive phone etiquette and communication skills
- Basic computer knowledge (MS Excel / WhatsApp Business)
- Polite, disciplined, and customer-friendly attitude

Working Hours

- 9:00 AM – 6:00 PM
- Weekly Off: Sunday

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 Tele Calling Executive (India)
🏢 SRM CHIPS
📍 India