Responsibilities

Client Engagement & Health Guidance

- Initiate and maintain regular, personalized interactions with clients, understanding their unique health needs and challenges.
- Provide expert advice and support tailored to each client's specific health conditions and goals using a holistic and empathetic approach.
- Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate progress.
- Educate clients on health management strategies, lifestyle modifications, and wellness practices to promote long-term improvement.
- Monitor and document client progress, adjusting plans as needed to ensure continued advancement toward health goals.

Leadership & People Management

- Lead, mentor, and guide Levels 0–1 health coaches, fostering professionalism, accountability, andcollaboration.
- Build a positive team culture that emphasizes learning and continuous improvement. Crisis Management
- Assist clients in navigating and managing health crises, offering timely and effective support.
- Manage escalated or high-risk client cases with composure and sound judgment.




- Provide training to staff on crisis-handling protocols and ensure team readiness for urgentsituations.
- Take decisive action in time-sensitive scenarios while maintaining client trust and safety.

Client Experience & Quality Control

- Audit clientinteractions to ensure empathy, professionalism, and adherence to quality standards.
- Resolve client complaintsswiftly and effectively to maintain high satisfaction and retention rates.
- Ensure compliance with organizationalstandards, confidentiality protocols, and industry best practices.

Collaboration & ContinuousImprovement

- Work closely with healthcare professionals and team members to ensure a coordinated approach to

Client care.

- Recommend and implement operational improvements to optimize performance.
- Promote adaptability, continuous learning, and skill development acrossthe team.

Pay: ₹650,000.00 - ₹1,200,000.00 per year

Perks:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)

📌 Senior Client Relationship and escalations Manager Night Shift (India)
🏢 Amura Health
📍 India