Support Lead

Experience: 8 to 10 years

Location: Trivandrum, Kerala, India

Skills: Site Reliability Engineering, Terraform, CloudFormation, AWS, GCP, EC2, GCE, Lambda, Cloud Functions, VPCs, Transit Gateways, Load Balancers, DNS, VPN, Direct Connect, IAM, KMS, WAF, S3, GCS, EBS, Python, Flask, Django, FastAPI, Java, Spring Boot, Microservices, REST, gRPC, Kafka, SQS, PubSub, OpenTelemetry, Kubernetes, EKS, GKE, Helm, Ansible, Jenkins, Gitflow, Trunk-based strategies, Docker, Artifactory, Nexus, PostgreSQL, Cassandra, MongoDB, Redis, Memcached

Company Overview
While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an workplace that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Lead Support Engineer
Experience Level: 8-10 Years
Work location: Trivandrum

Role & Responsibilities
Technical Leadership & Strategy
Lead and mentor senior and junior support engineers; conduct code reviews, technical sessions, and manage 24/7 shift rotations.
Implement SRE best practices by defining and tracking SLOs, SLIs, and Error Budgets.
Act as Major Incident Manager and primary escalation point, leading war rooms, RCAs, and corrective actions.

Automation & Reliability Engineering
Architect and enforce IaC standards using Terraform/CloudFormation to ensure reproducible, self-healing environments.
Design and maintain monitoring, logging, and alerting systems for proactive issue detection.
Ensure zero-downtime releases, automated rollbacks,



and mature CI/CD pipelines.

Collaboration & Innovation
Partner with Solution Architects and engineering teams to improve system supportability and maintainability.
Introduce modern cloud-native tools to enhance automation and operational efficiency.

Technical Skills
Cloud & Infrastructure (AWS/GCP)
Compute & Serverless: EC2/GCE, Lambda/Cloud Functions, autoscaling with custom metrics.
Networking: VPCs, Transit Gateways, Load Balancers, DNS, VPN/Direct Connect.
Security: IAM (least privilege), KMS, WAF, secure public endpoints.
Storage: S3/GCS lifecycle policies, EBS/Persistent Disk optimization.

Software Engineering
Strong development experience in Python (Flask/Django/FastAPI) or Java (Spring Boot).
Proven ability in deep code debugging, performance tuning, and memory leak analysis.
Hands-on experience with PRs, code reviews, and automated testing.

Microservices & Kubernetes
Microservices using REST, gRPC, Kafka/SQS/PubSub with resiliency patterns.
Distributed tracing and observability using OpenTelemetry.
Kubernetes (EKS/GKE): cluster upgrades, ingress, autoscaling (HPA/VPA), security policies.
Experience with Helm charts and Kubernetes Operators.

Automation, IaC & DevOps
Terraform modules, remote state management, multi-environment setups.
Ansible for configuration management and OS hardening.
CI/CD with Jenkins, Gitflow/Trunk-based strategies.
Artifact and container registry management (Docker, Artifactory, Nexus).

Databases & Caching
PostgreSQL performance tuning, replication, and DR strategies.
NoSQL databases (Cassandra/MongoDB) and caching layers (Redis/Memcached).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

📌 Support Lead (Nellore)
🏢 Quantiphi Analytics Solutions
📍 Nellore