Service Specialist

Experience: Not Available to Not Available years

Location: Dehli, India

Skills: Salesforce, disinfection, filtration, water quality management

ABOUT SOLENIS
Solenis is a global leader in specialty chemicals, dedicated to solving complex water treatment, process improvement, and hygiene challenges for customers in water-intensive industries. Our comprehensive portfolio includes advanced chemistries and equipment solutions that support operational efficiency, sustainability, and safety. In the Pool Solutions business, we deliver high-performance products and technologies for commercial and residential pool and spa markets, ensuring clean, safe, and enjoyable recreational water environments. With 69 manufacturing sites globally and a team of over 16,100 professionals in 130 countries, Solenis has earned recognition as a Best Managed Company for four consecutive years, achieving Gold Standard status in 2024.

THE ROLE
The Associate Sales Manager, Pool Solutions will be responsible for front-line sales and customer service delivery. This includes acquiring recent customers, driving growth with existing accounts, managing distributors, and providing first-level technical support. The role plays a critical part in expanding the Pool Solutions business and ensuring customer satisfaction through best-in-class performance and cost-effective solutions.

KEY ACCOUNTABILITIES & RESPONSIBILITIES
Drive Revenue Growth (Aligned to Annual Operating Plan): Acquire new customers (direct and via channel partners)
Increase share of wallet by cross-selling new pool technologies
Promote innovations and expand into new market segments




Update Salesforce with all growth opportunities weekly
Conduct product trials at customer locations
Retain and Grow Existing Accounts: Ensure service excellence and deliver on performance & cost commitments
Leverage Solenis' Value Advantage framework to capture value delivered
Maintain strong, multi-tiered customer relationships
Implement strategic price increases
Provide first-level troubleshooting and technical advice
Sales Forecasting & Collections: Ensure timely AR collections
Maintain accurate and timely sales forecasting
Channel Partner/Distributor Management: Grow business through existing partners
Expand coverage via new distributor appointments
Track and report secondary sales
Monitor and improve distributor ROI
Market Intelligence: Keep track of industry trends and competitor activity
Cross-functional Collaboration: Work closely with supply chain, HR, finance, R&D;, procurement, and leadership teams
Continuous Development: Participate in 100 hours of learning annually
Stay updated on market and technological trends
Ethics & Integrity: Demonstrate and promote ethical practices across all activities

EDUCATION, EXPERIENCE & KEY ATTRIBUTES
Education/Experience: Technical background required (Engineering or Science)
Prior experience in pool or water treatment industries preferred
Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous
Key Attributes: High learning agility and adaptability
Self-driven, result-oriented mindset
Strong communication and relationship-building skills
Collaborative and ethical team player
Ambitious with a passion for sustainable and safe water management

📌 Service Specialist (Mumbai)
🏢 Solenis
📍 Mumbai