Job Summary
IM / PM / CM Process Managers, Ensures ITOM implementation is operationally integrated into Incident, Problem, and Change Management processes as per SOW
Key Responsibilities
Define and enhance respective ITIL processes aligned to ITOM outputs
• Ensure Event Management alerts integrate with Incident workflows
• Ensure Problem and Change processes leverage CMDB and Service Maps
• Support governance and acceptance of process changes
Skill Requirements
ITIL expertise in respective process domain
• Experience with ServiceNow process alignment
Other Requirements
NA